Information and Alerts
Alert Details
This business has 1 alert.
Alert
On October 10, 2020, BBB’s file on TB Broadband was started after receiving a consumer complaint. As of December 15, 2020, BBB has received 20 consumer complaints. Most of these complaints concern non-receipt of purchased internet service or equipment. Furthermore, the complainants claim that they have been unable to reach the company for any assistance or answers regarding their orders. These consumers learned of the company’s service on Facebook. Complaints have been filed by consumers in Texas, Illinois, Louisiana, Missouri, Georgia and California.
TB Broadband has advised BBB it will not respond to complaints due to concerns about CPNI (Customer Proprietary Network Information) Privacy even if the customer signs a waiver authorizing the company to provide the protected information. To date, TB Broadband has not responded to any of the complaints filed with BBB.
Per the company's website, the address for TB Broadband is 600 Superior Ave. East Fifth Third Building, Cleveland, OH 44114. Please note that mail sent to this address by BBB has been returned by the post office. The current address for TB Broadband is unknown. BBB has confirmed with the property management company for the 600 Superior Ave. location that TB Broadband is not located at that address.
TB Broadband has not responded to BBB requests for information concerning physical location, ownership, etc.
As of January 2021, the current operating status of TB Broadband is unknown. The company's website and Facebook page have been removed. In addition, the company's phone number is no longer in service.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
Mail sent to the business on 10/12/2020 was returned by the U.S. Postal Service as Attempted - Not Known.
Reason for Rating - Not Rated
This business has no rating because BBB has information indicating it is out of business.
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