Information and Alerts

Alert Details

This business has 1 alert.

Important Information

Additional Info

The BBB has requested basic information from this firm but has not received a reply. Without this information the BBB may not have current information concerning such things as as the company's management or its nature of business.
In addition to Kathy's Family,  one other businesses is also operating out of this same location in Ohio: Tate's the Miracle Conditioner.  A separate BBB business profile is available. Tate's the Natural Miracle Conditioner

Advertising Review

In March 2023, BBB contacted Kathy's Family regarding claims in its advertising.

Its advertising includes multiple health benefit claims for its products, including, but not limited to:
"Kathy's Healing lotion is amazing for..stops itchy skin, heals..anti-wrinkle, anti-aging, eczema, psoriasis, rosacea...sunburn, windburn, acne, athlete's foot, bedsores, birthmarks, stretch marks, burns, scars, chronic hives, heat rash, diaper rash, fever blisters, cold sores, chapped lips, feet jock itch, feminine itching, hemorrhoids, anal cleanse, poison ivy, poison oak, poison sumac......pain relief associated with arthritis, muscle ache, joint ache, minor cuts razor burn, measles, photosensitivity, shingles, skin cancer, chicken pox, Ehlers-Danlos syndrome or Epidermolysis Bullosa."  
100% Organic Foot Bath and 100% Organic Foot Scrub: "The dead sea salt -mineral salt blend aids circulation and has been known to relieve irritating skin conditions."
100% Organic Sea Salt Soak: "The essential oils work to release lactic acid build up caused by strenuous and/or 'normal' activity. The salts aid circulation and detoxify by stimulating the elimination of body toxins."
100% Organic Foot Powder: "The cool, talc-free herb and cornstarch blend absorbs moisture, soothes, refreshes and relieves itching and burning feet. Thyme and tea tree oil inhibit fungal infections and control bacterial growth."
According to the BBB Code of Advertising, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. The business did not respond to BBB's request that it provide recent testing that substantiates these claims.

Its advertising states that many of the product ingredients are "certified organic."   
The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.  The business did not provide substantiation for these claims.

The business also states that its products are "Made in USA..."  An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no, or negligible, foreign content. Made in USA claims must be substantiated.  The business did not provide proof of this claim.