Information and Alerts
Alert Details
This business has 1 alert.
Alert
Beginning in April 2021, BBB received several complaints, customer reviews and Scam Tracker reports against Effuel. According to several different company websites, the product promised to improve your fuel efficiency by up to 35%.
Several of the complainants
stated they had paid, but never received the device, however they were emailed fake
USPS tracking numbers. Other complainants received the device, but when they
attempted to return the product using the company’s advertised return policy (We
have a 30-day return policy, which means you have 30 days after receiving your
item to request a return), they were told no based on the pandemic. One
complainant stated he needed to take his truck to the shop after using the
product.
The company has not
responded to BBB for any of the complaints. One of the complainants responded
to BBB stating the company did send a refund for the device.
BBB investigation has
found three different websites in operation as of June 23, 2021. Whois.com
shows the website, ordereffuel.com, was
registered on 6-19-2020. The contact information is from Charlestown, KN which
is in the Caribbean. Whois.com shows effuel.coolreviews.info was registered on 3-2-2021 and
the website effueleco.com was
registered on 4-24-2021, but the registrant information is hidden for both.
The address given to
consumers by Effuel was 6545 Market Ave N Ste 100, Canton, OH 44721. The company, Ohio
Registered Agent, is located at this address and stated they are a facility that
accepts state and legal documents to give to companies. They also affirmed
Effuel does not have an account with them and they are “not connected to this
company in any way”.
The customer reviews used
on the different company’s websites are identical, but the company has changed
the names of the “writers”.
BBB warns any consumer to
do research prior to completing online shopping transactions when shopping with
a company for the first time. When in doubt, ask family, friends or your local
BBB for further assistance!
For more BBB tips, check out OnlineShopping.
Service Area
- STARK County, OH
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