Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On June 14, July 5 and July 15, 2024, BBB attempted to contact 777 Supplements regarding a pattern of serious complaints. BBB received 14 complaints since June 3rd alleging:
consumers ordering products and never receiving them. Furthermore, when they try to contact the business regarding a tracking number or refund, they are unable to actually speak with anyone.
The complaints allege the business collected advance payments ranging from $24 to $100. The business failed to respond to all of the complaints through BBB’s complaint process.
BBB notified 777 Supplements about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including copies of refund policies, the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office, affiliations with other businesses and a completed BBB Standard Business Questionnaire.
As of July 23, 2024, 777 Supplements has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about the business’ practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
Important Information
Additional Info
Based on BBB's initial findings, this business appears to be located in Yuncheng City, China
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