Online Dating Services
Smoochy Brands, LLCFind BBB Accredited Businesses in Online Dating Services.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB notified Smoochy Brands, LLC about the pattern of complaints, specifically those charges to consumers immediately when they opted for a free 24-hour trial membership, and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining specific steps it would implement in order to avoid similar complaints in the future.
In addition to requesting cooperation from Smoochy Brand, LLC in resolving its complaint issues and the underlying causes, BBB requested general information including copies of all shipping and refund policies, the names and full contact information of the business’ principal officers and responsible management, copies of its promotional and advertising materials, the physical address of its principal office, copies of required competency and/or tradesman’s licensing and a completed BBB Standard Business Questionnaire.
As of March 15, 2019, BBB received no response from Smoochy Brands, LLC to its requests for information or in regards to the pattern of complaints.
BBB has concerns about Smoochy Brands, LLC’s business practices specifically charging consumers prior to them being able to use the 24-hour trial period, its failure to address the underlying causes of those complaints, and its lack of transparency.
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