Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
BBB sent correspondence to Barber's Apparel on May 3, May 12, and June 9, 2021, requesting information about advertised claims and policies on their website www.barbersapparel.com.
Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. The business had responded stating that they would provide more information, but to date BBB has not received an additional response.
BBB requested more information about the company's return policy as discounted and sale items are not eligible for returns. Many of the products on their website appear to be offered at a discounted price. It is not clear if the prices are sale and discounted prices or refer to the manufacturer's suggested retail price and their selling price. BBB also requested if they are in fact sale prices, how long the sale price is good for. There also appears to be different return policies within the individual product listings, so BBB is uncertain as to what the return policy actually is.
The business is selling CBD and Hemp products. BBB requested proof of licensing request from New York State Department of Health which has not been provided.
Their website states:
"CBD Hemp Products
All these Products are tested and have under .03% of THC and are legal to sell in certain states. These products have been tested by a third party lab."
BBB requested the name of the 3rd party lab and the testing results.
"These Products are packed in a commercial grade kitchen."
BBB requested the location of the commercial grade kitchen.
"All the hemp products and techniques are 100% approved and certified through award-winning training and qualified licensing."
BBB requested who the products and techniques are approved by, proof of certification, award winning training, and qualified licensing.
"State Certified Lab Testing"
BBB requested the name of the lab and proof of claimed State Certification.
The website sells name brand, high end merchandise at discounted prices. BBB requested where their products are sourced from. BBB also asked if there is a brick and mortar location for their store or if it is online only.
Important Information
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Service Area
- ERIE County, NY
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.