Business ProfileforCharter Communications
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On February 1, 2017 the New York State Attorney General filed a lawsuit in Supreme Court of the State of New York County of New York. Charges filed allege the business of widespread false advertising and deceptive practices. The suit alleges that subscribers’ wired internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised; WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for. As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans could not achieve speeds promised in their slower plans. The matter is pending. For more details, go to the Summons filed by New York State.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 71 Mt. Hope Avenue, Rochester, NY 14620
- BBB File Opened:
- 6/1/1981
- Years in Business:
- 44
- Business Started:
- 1/1/1980
- Business Started Locally:
- 12/10/1992
- Alternate Business Name
- Time Warner Cable
- Time Warner Cable
- Time Warner Cable
- Business Management
- Mr. Michael Henry, Executive Escalation Manager
- Contact Information
Customer Contact
- Mr. Michael Henry, Executive Escalation Manager
- Additional Contact Information
Fax Numbers
- (585) 756-1735Other Fax
- (518) 869-1007Other Fax
Phone Numbers
- (315) 432-0373Other Phone
- (607) 644-0025Other Phone
- (585) 756-1735
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