Air Purification Systems
SanUVAire, LLCFind BBB Accredited Businesses in Air Purification Systems.
Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
BBB sent correspondence to SanUVAire on October 8, October 19, January 26, February 16, 2021, and May 18, 2021 requesting substantiation for advertised claims on their website, https://sanuvaire.com/. The business had made some changes and updates to their advertising, but to date the business has not provided the requested substantiation to BBB for the following claims:
BBB's Code of Advertising #1 Basic Principles of the Code states:
Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
https://sanuvaire.com/wp-content/uploads/2020/10/sanuvaire-airpurificaiton-brochure.pdf
Homeland Security/EPA tests confirm that on average, SanUVAire Emitters are .6 times more effective than the tested competition lamps on a Kill/Watt basis.
BBB Request:
Provide substantiation of the tests and proof that SanUVAire emitters are more effective than the competition.
BBB's Code of Advertising #34 Claimed Results states:
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
This brochure states that tests show the health benefit of our UVGI Systems on the germs and harmful pathogens listed below and have a tested kill rate of 99.999999%.
Germ/Pathogen
1. CORONAVIRUS COVID-19 (229E, NL63, OC43, HKU1)
2. Psdomonas Aeruginosa
3. Staphylococcus Aureus
4. MRSA (Methicillin-Resistand Staphylococcus Aureus)
5. VRE (Vancomycin-Resistant Enterococcus Spp.)
6. Legionella Pneumphia
7. MS-2 Escherichia Coli (Surrogates Viral Pathogens)
8. PRD-1 Salmonella Typhimurium (Surrogates Harmful Virus Pathogens)
9. H1N1-ATCC VR1469
10. Poliovirus-L Sc Chat Strain VR 1562
11. Salmonella – Six Species (Surrogates Harmful Gram-Negative Bacteria)
12. Chicken POX
13. Anthrax
14. FLU Strains
BBB Request: Provide the test results for each of your UVGI systems to substantiate the claim for each germ/pathogen.
https://sanuvaire.com/product/s-purifyer-all-in-one-uvgi-system/
“Proven Protection Against COVID-19, FLU, Viruses, Bacteria, Mold & Airborne Pathogens. (99.9999% Kill Rate).”
https://sanuvaire.com/product/breathe-safe-uvgi-system-2/
“Proven Protection Against COVID-19, FLU, Viruses, Bacteria & Mold present in the air,
on the coil, in the ducts and in the passenger cabin of your Vehicles. (99.9999% Kill Rate).”
https://sanuvaire.com/product/surface-safe-s-mt-1-0-portable-tower/
Proven Protection Against COVID-19, FLU, Viruses, Bacteria, Mold & Many Pathogens.
(99.9999% Kill Rate). Full surface sterilization in 10mins.
https://sanuvaire.com/product/surface-safe-s-wand1-0/
Proven Protection Against COVID-19, FLU, Viruses, Bacteria, Mold & Many Pathogens.
(99.9999% Kill Rate). Full surface sterilization in 10mins.
https://sanuvaire.com/product/breathe-safe-uvgi-system/
“Proven Protection Against COVID-19, FLU, Viruses, Bacteria & Mold present in the air,”
“on the coil, in the ducts and in the passenger cabin of your Vehicles. (99.9999% Kill Rate).”
BBB Request: Substantiation for each of the previous product claims by providing recent and competent scientific testing.
BBB's Code of Advertising #37. Made in the USA states:
37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.
37.2 An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no — or negligible — foreign content.
https://sanuvaire.com/
Made in America
BBB Request:
Substantiation of the claim Made in America. This claim also appears within all brochures for the products.
Important Information
Refund and Exchange Policy
SanUVAire stands behind its product. All product undergoes rigorous testing and quality control before made generally available for public use.
Refunds may be issued if SanUVAire is notified within 30-days and only if a manufacturer product defect is determined under the warranty terms and conditions. An RMA must be issued to return the product and an analysis will be performed.
No refunds generally due to consumer misuse, dissatisfaction, negligence, or failure to maintain.
SanUVAire will provide a full product exchange if product failure occurs within its standard warranty periods. All exchanges are contingent upon compliance with all warranty terms and conditions. Product must be registered and an RMA must be issued to return the product. All products returned undergo performance tests and analyses to determine cause of failure.
Payment Method(s)
Check
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Products and Services
Breathe-Safe UVGI Air Purification and Surface Sanitization Systems , Curb-Alarms for transit vehicles , UV Filters , "S-T-O-P Alert" Signs for transit vehicles, Stationary Alcohol Detection systems for transit industry
Service Area
- CAYUGA County, NY
- MONROE County, NY
- ONTARIO County, NY
- SENECA County, NY
- WAYNE County, NY
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