Home Warranty Plans
Home Service Club Warranty CorpFind BBB Accredited Businesses in Home Warranty Plans.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning the company's customer service department and warranty policies. Consumers are telling BBB about problems with customer service when they contact Home Service Club Warranty Corp. (HSC) about a repair that they believe should be covered under their home warranty policy with the company. Complaints about customer service include being bounced around between representatives when calling in, and sending email messages to which there is a very delayed response or no response at all. Other consumers allege to BBB that their claim for repairs is denied or is not correctly credited to their account, and they are reportedly denied the ability to contact anyone in a supervisory capacity to appeal the decision. Nearly all consumers mentioned the lack of responsiveness and follow-through by HSC representatives.
Service Area
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- DC
- DE
- FL
- GA
- GU
- HI
- IA
- ID
- IL
- IN
- KS
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- MA
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- MN
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- MT
- NC
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- OR
- PA
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- TN
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- VA
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- VT
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