Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for Fever

View full profile

This is a multi-location business.

Find a Location

Fever has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fever

      379 W Broadway Ste 344 New York, NY 10012-5121

    • Fever Labs Inc.

      2140 S DuPont Hwy Camden, DE 19934-1249

    • FEVER

      625 W Adams St Chicago, IL 60661-3603

    • Fever

      1601 Vine St Los Angeles, CA 90028-8806

    Headquarters
    379 W Broadway Ste 344, New York, NY 10012-5121
    BBB File Opened:
    11/12/2018
    Years in Business:
    12
    Business Started:
    4/1/2012
    Business Incorporated:
    7/25/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fever Labs, Inc.
    • Mad Hatter Experience LLC
    Business Management
    • Mr. Mariano Otero, Vice President - Americas
    • Mr. Ignacio Bachiller, CEO & Board President
    Contact Information

    Principal

    • Mr. Mariano Otero, Vice President - Americas
    • Mr. Ignacio Bachiller, CEO & Board President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Serving Area
    • AK
    • AL
    • AR
    • AZ
    • CA
    • CO
    • CT
    • DC
    • DE
    • FL
    • GA
    • HI
    • IA
    • ID
    • IL
    • IN
    • KS
    • KY
    • LA
    • MA
    • MD
    • ME
    • MI
    • MN
    • MO
    • MS
    • MT
    • NC
    • ND
    • NE
    • NH
    • NJ
    • NM
    • NV
    • NY
    • OH
    • OK
    • OR
    • PA
    • RI
    • SC
    • SD
    • TN
    • TX
    • UT
    • VA
    • VI
    • VT
    • WA
    • WI
    • WV
    • WY
    Business Categories
    Event Ticket Sales

    Pattern of Complaint

    BBB files indicate a Pattern of Complaints concerning the company's fulfillment of services, refund processing, advertising, and customer service practices. Consumers are telling BBB about their experiences with Fever after making an online purchase to events, most commonly noted as artist showcases, themed immersive experiences, and boat cruises. Common issues reported by consumers are problems with the events, such as canceled or rescheduled venues, allegedly sometimes at the last minute or with no communication at all about the change in status of the event. Some customers claim they bought tickets to a Fever event because they were led to believe it was for another similar venue. A number of consumers say there are long delays in fulfilling refund requests. Many consumers cite difficulty in communicating with Fever, resulting in a large amount of time and frustration on the consumers' parts unsuccessfully trying resolve the matters directly with the company.

    On 9/16/2021, BBB contacted Fever to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints. BBB is awaiting a response. 
     

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.