Moving Brokers
Alliance Moving Services Inc.Find BBB Accredited Businesses in Moving Brokers.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning fluctuating estimates on moving charges, which include extra fees, and high pressure sales tactics employed by company representatives. Consumers say that they paid Alliance Moving Service Inc. a deposit to secure an estimated price ("binding estimate" or "binding quote") for a move. But then several consumers said they were informed about extra fees at the time of the pick-up and claim that the contracted moving company told them they would leave or they would lose their deposit if the extra amounts were not paid. Some consumers reported that they felt pressured by aggressive sales tactics by the company to agree to the terms of the move and the costs without fully understanding all the conditions. Other consumers felt that Alliance Moving Services did not clearly disclose that they are a moving broker, not a moving and storage company, and that their move would be handled by another carrier.
BBB sent an inquiry to the company about the aforementioned issues. The company has responded to BBB and said they were implementing additional quality assurance measures and seeking to improve.
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