Major Appliance Services
The Heat and Appliance CrewFind BBB Accredited Businesses in Major Appliance Services.
Information and Alerts
Alert Details
This business has 2 alerts.
Alert
On June 27, 2016, Metro NY BBB published a press release about this company: http://www.bbb.org/new-york-city/news-events/news-releases/2016/06/long-island-consumers-get-burned-by-appliance-repair-operation/
Pattern of Complaints
BBB files indicate a pattern of complaints concerning billing practices and customer service of The Heat and Appliance Crew. Consumers are telling BBB about their experiences after contacting this company to repair home appliances. Some consumers allege that they are told by the repair man that shows up for the job that a part needs to be ordered to fix the appliance or equipment, so payment is taken, but no service representative ever comes back to make the repair. Others consumers say the repair man invites them to purchase an “annual service contract” from the company, which would cover the cost of any repairs to appliances, plus HVAC, plumbing and heating. Numerous consumers that say they are still awaiting repairs reportedly contact BBB after they cannot get a response from the company either by telephone or email, despite multiple attempts.
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