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          Business Profile

          Gardening Stores

          RootedinBlack

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gardening Stores.

          Information and Alerts

          BBB RatingNot Rated

          Reasons for rating

          • This business has no rating because BBB has information indicating it is out of business.

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          On July 7 & July 20, 2021, BBB contacted RootedinBlack regarding a high volume and pattern of serious complaints. BBB received complaints since April 1, 2021 alleging: A failure to deliver products in promised timeframes.

          BBB notified RootedinBlack. about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office, and a completed BBB Standard Business Questionnaire.

          The business responded to the pattern of complaints with the following statement:

          We did not consider the issues with the global supply chains. It took months for the pots to be made and shipped from China. When they finally shipped, they got stuck at the sea ports in California, where they have been sitting.

           

          Important Information

          Believed to be out of business

          According to information in BBB files, it appears that this business is no longer in business.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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