Major Appliance Dealers
Appliances ConnectionFind BBB Accredited Businesses in Major Appliance Dealers.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning merchandise quality, delivery, and customer service for Appliances Connection. Numerous consumers are telling BBB about the problems they experience after ordering items such as home appliances or furniture from the website of Appliances Connection. Several consumers claim they wait weeks or more beyond the expected delivery date before their ordered items are delivered. Those customers still awaiting delivery reportedly encounter a lot of difficulty in trying to confirm the status of their order with the company’s customer service representatives. Many consumers have allegedly received defective or damaged merchandise, and a number of those consumers claim they either have been unable to have the damaged merchandise repaired or endure long frustrating waits for the repairs to be made. Some consumers that reportedly received damaged items say they try to work with the company for a replacement item or refund but are unable to resolve the issue.
Important Information
Customer Complaint
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Reason for Rating - Factors Lowered
4 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Service Area
- NY
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