Online Retailer
Accessory OverstocksHeadquarters
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Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning the billing practices, delivery fulfillment and customer service for Accessory Overstocks. Consumers are telling about their recent experiences after ordering merchandise online from this company. Consumers were reportedly charged immediately after ordering items from Accessory Overstocks' website, and allegedly never received the products they paid for. Most consumers say attempts to contact the company via email, telephone and the website have been fruitless, and there are several recent reports that the phone number being disconnected. BBB has received a significant number of complaints against this company since mid-December 2017.
Alert
In December 2017, after a significant influx of complaints and Scam Tracker entries received regarding non-delivery of goods, Metro NY BBB began looking into consumer allegations against online retailer Accessory Overstocks. This company claims to be operating at a location in the Bronx. BBB found no record of registration of Accessory Overstocks with the New York Department of State's Division of Corporations. The domain for the business was privately registered in late October 2017 for a one year period.
Consumers have told BBB that they were charged immediately at the time they purchased merchandise from Accessory Overstocks' website. However, nearly all consumers that filed complaints with BBB reportedly have not received any of the items they paid for. Most consumers say although they have tried through many avenues (email, website, phone) to contact the company about the status of their orders, but essentially there is no communication with the company after the first few email messages confirming the order/payment.
Metro NY BBB has made several attempts to contact Accessory Overstocks to obtain information about their business practices, principals, locations, and complaint volume, but the company has never responded to BBB's inquiries. The telephone number in BBB's record has been disconnected. BBB could not locate a working telephone number for this firm.
As of 1/22/2018, the website for this company had been suspended by the host provider. However, as of 1/30/2018, the website appears to be operational again.
Metro NY BBB has several other records of e-commerce websites with nearly identical design and products to Accessory Overstocks that report similar consumer disputes. As of 1/30/2018, these websites are either down or temporarily unavailable. The BBB records on those e-commerce outfits can be found here:
https://www.bbb.org/new-york-city/business-reviews/online-retailer/official-overstock-in-mount-vernon-ny-170271Important Information
Customer Complaint
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
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