Hotel Reservation
Global Housing Services CorporationFind BBB Accredited Businesses in Hotel Reservation.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning sales practices, customer service and billing issues for Global Housing Services Corporation (GHSC). Businesses and organizations are telling BBB about their experiences after being contacted by representatives of GSHC. Some complainants allege that GHSC calls them and poses as a housing vendor that is affiliated with the convention or conference the business/organization is scheduled to attend. A few GHSC customers that were supposedly booked rooms by the company claim not have received any confirmation for their reservation. Several complaints detail the difficulties encountered when trying to cancel reservations made with the company. Some of those that were able to cancel their reservations say they were charged a cancellation fee by GHSC. A number of complainants have also said that they continue to receive many phone calls from the company despite having requested that GHSC stop contacting them.
Important Information
Reason for Rating - Factors Lowered
Failure to respond to 4 complaint(s) filed against business
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.