Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In October 2019 BBB noticed a pattern of complaints from consumers alleging that they did not sign up for service with Cloud NV/iCLoudNV and did not authorize payments taken from their bank accounts. Additionally, complaints allege the information the business has for the consumer is old and outdated. Additional complaints allege difficulty in reaching the business, refunds promised but not issued and complaints from seniors who do not have computers or internet and therefore would not have a need for Cloud NV/iCLoudNV services. BBB communicated our concerns to the business in October 2019 and followed up with further communications in February, March and May 2020 Thouugh the business issued refunds to the consumers once they filed a BBB complaint, CloudNV/iCloudNV has not provided BBB with clear information about how they obtained the consumers information. As of July 2020 BBB remains concerned about the pattern of complaints
Important Information
Products and Services
CloudNV allows you to store all your files remotely and easily share them with a simple link via email Your files are always safe, even when accessing them via mobile devices! Any device, anytime from anywhere! Send big files fast! Easily share large documents or media on any device.
Reason for Rating - Factors Lowered
97 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 2 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
Service Area
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