Online Retailer
Zyppah, Inc.Headquarters
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Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning alleged failure to process refunds and customer service issues. On September 16th, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of October 4th, 2019, BBB has had no response.
BBB previously reported a pattern of complaints regarding refund issues. On September 7th, 2018 BBB brought the issue to the businesses attention. While an explanation and possible resolutions were provided BBB has determined that this alleged issue has not been resolved.
Important Information
Advertising Review
On September 12, 2019, BBB Serving Utah and Northern Nevada requested that Zyppah, Inc. substantiate, modify, or discontinue advertising claims regarding Guarantees, Claimed Results, Made in USA statements, Testimonials and Endorsements, List Prices, and Superiority Claims-Comparatives-Disparagement statements found on their website www.zyppah.com.
The BBB Code of Advertising states that, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau.”
As of October 4th, 2019, the business has failed to respond to the BBB therefore they did not substantiate, modify, or discontinue the advertised claims brought to its attention.
Service Area
- UT
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