Information and Alerts
Alert Details
This business has 2 alerts.
Alert 1
In June 2019, BBB Serving New Mexico and Southwest Colorado investigated NanoMond business practices. This investigation was prompted by complaints, Scam Tracker reports and consumer reviews which alleged orders had not been received and inquiries did not receive replies. Consumers also alleged receiving incorrect orders.
Consumers have reported the following through BBB complaints and consumer reviews:
- When I attempt to contact their customer service today through info@nanomond.com which is what they say to do, it comes back as undeliverable.
-I did not receive what I ordered and was charged for. I order 2 LCD Digital Forehead Thermometers, and received 20 surgical masks after a delay of 1 and 1/2 months. I have tried contacting them by e-mail numerous times, attached a copy of my order confirming it was thermometers I ordered and still am told I didn't order thermometers, I ordered masks. I want my money back.
-My son wanted me to order Bluetooth earphones, I paid $27 for them. Did not receive the right product, they said it wasn't their problem, and offered to refund me $3 for the inconvenience.
-What I received was not what the company advertised. It is garbage and I can do nothing with it. The boxes were described as hard plastic that can be stacked and one could lean on. What I was sent was like sheets of paper that cannot hold a shape.
During the course of our investigation, BBB found this business is not located at the reported address 6102 Natalie Avenue Northeast, Albuquerque, NM 87110. Postal mail sent by BBB to NanoMond was returned marked by USPS as no such number. BBB is unable to verify the true location of this business.
On June 19, 2020, BBB checked the website https://www.nanomond.com to determine when it was created. The website was created on September 23, 2019. Currently the website is not operating.
BBB Serving New Mexico and Southwest Colorado inquired with NanoMond via email regarding the following:
- To provide mailing, physical, facility and operations addresses.
- Principles for NanoMond.
- Business start date.
- Current shipment/delivery time for orders.
- If consumers are being notified/updated of the expected shipment/delivery time.
- How many orders NanoMond received within the last six (6) months.
- How many orders NanoMond fulfilled within the last six (6) months.
- If they offer refunds for undelivered orders.
- Details of their refund policy.
To date, BBB has not received a response from NanoMond. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business.
Should you have difficulty with a purchase delivery you may wish to initiate a credit card dispute which is time sensitive and should not be delayed. BBB urges consumers with complaints to file with the Federal Trade Commission and Federal Bureau of Investigation Internet Crime Complaint Center. BBB also suggests consumers file BBB Scam Tracker Reports. Consumers can also contact their local Attorney General’s office.
Alert 2
Postal mail sent by BBB to 6102 Natalie Avenue Northeast, Albuquerque, NM 87110 was returned marked by USPS as attempted not known. BBB drove by the business's published address of 6102 Natalie Avenue Northeast, Albuquerque, NM 87110 and verified that NanoMond is not at this address.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
Mail sent to the business on 12/06/2019 was returned by the U.S. Postal Service as No Such Number.
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