Information and Alerts

Alert

In August 2022, BBB Serving New Mexico and Southwest Colorado investigated Challenge Body Mind business practices. This investigation was prompted by complaints, consumer reviews and Scam Tracker reports.

Consumers have alleged the following through BBB complaints: 
- I ordered a dietary supplement online from the **** ***** **** ***** on April 27th 2022. The order # was *****. Two separate charges were posted on my credit card for far more than the online offer. Then, beginning on May 31st and continuing monthly since, I have been charged $12.49 by a company called Challenge Body Mind for I have no idea what. I believe after having read many similar complaints about these companies on the BBB site that I am the victim of a scam-first by being overcharged initially $169.17- then five recurring charges of $12.49 each. I did receive product though badly overpriced but I did not order anything from this New Mexico (maybe) based Challenge Body Mind company. I would like to receive a refund for the overcharge for the worthless supplement from **** ***** **** ***** and an immediate stop of the recurring monthly charge of $12.49 and a refund of $62.45 to my card for the five months since. Shame on me for not catching this sooner-shame on them for operating a supposed business in that manner

- I started receiving a recurring charge on my debit card for 2 months @ $12.49 per month starting April 2022. When I called this company I got their 3rd party billing and was told it was an online magazine subscription. I don’t know what this is but I don’t make these kind of purchases nor do I subscribe to online media. My subscription has been canceled and they would only refund one month. I’m seeking BBB’s help to get the first months charge of $12.49. I work too hard for my money for it to be stolen by some online shady business. Thank you.

- For the last two months, I had $12.49 taken from my checking account from this company. I have not authorized them to do so. I would like to receive a refund and my name be taken from their list.

BBB checked the website www.challengebodymind.com to determine when it was created. The website was registered on December 9, 2021. 

Postal mail sent by BBB to Challenge Body Mind with the address 320 Gold Ave SW Ste 620-1461, Albuquerque, NM 87102 was returned marked by USPS as undeliverable. BBB is unable to verify the true location of this business. 

BBB made inquiries to Challenge Body Mind via email asking the following:
- Operations and mailing addresses.
- Documentation of consumer’s authorization that Challenge Body Mind receives from their partner company.
- If activation is required for the consumer’s account with Challenge Body Mind.
- Example copies of the following from Challenge Body Mind’s: initial email to consumers, invoices/contracts, refund policy, forms, or other documents that are provided to consumers.
- List of Challenge Body Mind’s partner companies.

To date, BBB has not received a response from Challenge Body Mind.

Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business.
If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed. However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.

You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center. Consumers can also contact their local Attorney General’s office and New Mexico Attorney General.