Additional Information for Rayz Lighting Inc

On September 19, 2019, BBB contacted the business regarding its website stating the following, "We want all our customers to SAVE MONEY by adapting Cost-Effective and Eco-Friendly Lighting Solutions," "Money Back Guarantee" and a "Rebate Offer" with no details.

According to the BBB Code of Advertising, Environmental Benefit Claims'

Advertisers should avoid broad, unqualified environmental claims such as “green,” or “eco-friendly.”  Other claims such as “degradable,” “recycled,” and “non-toxic,” should only be used when substantiated and properly qualified.  Environmental Certifications and seals of approval may be used if properly issued.  Additional disclosures are needed if not issued by an independent third-party.

• General Principles
  36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”
  36.1.2 Advertisers must qualify general claims with specific environmental benefits.
  36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.
  36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.
  36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.

Rebates

Rebates are payments of money after the sale. Advertisers should clearly and conspicuously state the before-rebate cost as well as the amount of the rebate and include key terms that consumers need to know.

• 31.1 The terms “rebate,” “cash rebate,” or similar terms may be used only when:
  31.1.1 Payment of money will be made by the retailer or manufacturer to a consumer after the sale; and
  31.1.2 The advertising makes clear who is making the payment.
  31.2 In addition, advertisements that include rebate promotions must clearly and conspicuously state the before rebate cost, as well as the amount of the rebate. Rebate promotions also must clearly and conspicuously disclose any additional terms and conditions that consumers need to know, including the key terms of any purchase requirements, additional fees, and when consumers can expect to receive their rebate.

Money Back Guarantee

• 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
• 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
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Unfortunately, the business did not respond to BBB's request to modify or remove the claims.