Towing Company
Coast to Coast Towing Inc.Find BBB Accredited Businesses in Towing Company.
Information and Alerts
Important Information
Customer Complaint
Consumers have reached out to BBB with reports of being told by Coast to Coast Towing that Better Business Bureau determines the prices charged by their company. On February 11, 2015, BBB contacted Coast to Coast Towing to address a possible pattern of complaints regarding inaccurate information.
Coast to Coast Towing advised BBB of the following and BBB is satisfied the business will make efforts to educate their personnel on who sets the fees charged so consumers will not be misinformed.
“It is very troubling to us that you have received so many recent complaints, as we are a company who's business depends on customer satisfaction. Regretfully, I do not know why the customer was told that the prices charged by our company are determined by the BBB. The prices that we charge are in fact determined by the town/city in which the car was towed. Each town has its own set of fees for different services, for example Newark, NJ allows towing companies to charge $245 for impounded cars, but Irvington, NJ only allows the fees to be $150.”
Reason for Rating - Factors Lowered
Failure to respond to 1 complaint(s) filed against business
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