Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning poor customer service and poor quality work - including slow response and/or no return calls to consumers. Brite Bathtubs Refund Policy is "no refunds".
Brite Bathtubs responded to our pattern of complaints letter by stating..." that the technician who did not uphold the quality of work expected by Brite Bathtubs was let go. We now have a qualified technician with over 30 years of experience successfully satisfying customers with quality refinishing results." Brite Bathtubs further states, "we will uphold and stand behind all of our bathtub and tile refinishing work, as we have in the last 40 years, beautifying tubs and wall tiles, with thousands of positive reviews."
Important Information
Reason for Rating - Factors Lowered
23 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 6 complaints filed against business.
Reason for Rating - Factors Lowered
8 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
Service Area
- Barrington, NH
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