Information and Alerts
Alert Details
This business has 1 alert.
Additional Complaint Information
This company has a serious patterns of complaints alleging product quality issue, customer service issues, refund & exchange issues, and guarantee/warranty issues. BBB of Coastal Carolina began an investigation into this business beginning in October of 2014.
Specifically, complaints allege that consumers purchased custom head light kits, and upon delivery, they either received defective and/or incorrect products. When consumers tried to return and/or exchange the defective or incorrect products, the company management failed and/or refused to provide assistance with resolution.
In addition, other complaints also allege that when the consumer did communicate with the business, the business did not want to honor the "Lifetime Warranty," which specifically states: "HidKitXenonLights.com offers its customer with LIFETIME WARRANTY on all orders placed on our website. We will replace, free of charge, any defective component of our hid kits. We provide you with the best warranty in the industry."
BBB has contacted this company to seek their voluntary cooperation in resolving the numerous outstanding customer complaints as well as their assistance in eliminating the patterns of complaints. The company has failed to respond to BBB's requests for cooperation.
BBB determined that there were insufficient self-regulatory efforts made by the company, and the company failed to comply with BBB Accredited Business standards.
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