Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning the billing and customer service areas.
Specifically,
consumers are alleging difficulty in cancelling their subscriptions
and/or contacting the company to discuss their concerns.
On
September 19, 2017, The Wod Box was informed of these concerns and
invited to contact BBB to discuss ways in which the pattern might be
alleviated.
On September 20, 2017, the following response was received from the business:
"We
do believe that we provide all the necessary steps to cancel a plan, at
all times. At the time of sign-up the customer is provided an email
with the title "IMPORTANT ACCOUNT INFO, DO NOT DELETE" additionally
right on our website there is a section titled "How to Cancel". As well
as sections in our FAQ section that speak to cancelling a subscription."
This information was relayed to its consumers filing
complaints. However, consumers filing complaints report that the
instructions have been followed but their accounts and usernames no
longer exist, and therefore, cancellation of subscriptions are unable to
occur.
As of this date, the company remains invited to contact BBB to discuss additional ways to eliminate the pattern of complaints.
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