Information and Alerts
Alert Details
This business has 1 alert.
Alert
In December 2022, BBB investigated Monsecta Depot’s business practices. This investigation was prompted by a customer review submission. The reviewer received a “”gateway error” when trying to place an order after entering credit card information”. When the reviewer searched the business location included on the company’s website, they found that it was “a small house in a residential neighborhood”.
On December 1, 2022, BBB checked the website (https://monsecta.com/) to determine when it was created and where it was registered. The website was created on January 21, 2021, and the registrant name/information was not disclosed.
On December 1, 2022, BBB attempted to contact the business by email requesting business details:
• Business start date
• Physical location and mailing address (if different)
• Preferred method of contact (mail, fax or email)
• A brief description of the products or services your company offers
• Information on how and where your company advertises
• Copies of marketing materials provided to your customers
• Any additional information that would enable BBB to better understand your business
On December 19, 2022, BBB attempted to contact Monsecta Depot by calling 833-632-2299, which the business has included on their website, but the number is no longer in service.
Emails sent to the business have been delivered, but no one from the business has opened or responded. BBB has received returned mail from the address the business is listing of 1308 Norman Dr, Eden, NC 27288. As of December 19, 2022, BBB has exhausted all forms of contact to the business.
Based on the information detailed above, BBB cannot confirm the legitimacy of Monsecta Depot.
BBB suggests that any consumers who placed an order with this business and have not received their products after a reasonable amount of time, should dispute the charges with either their banks or credit card companies.
Consumers can report a scam using the BBB Scam Tracker, https://www.bbb.org/scamtracker/us. BBB Scam Tracker shows scams currently occurring throughout the US and Canada.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.