Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Top Tier Solar Solutions, LLC has a pattern of customer complaints in the areas of sales and service issues.
Specifically, at this time 70 out of 72 complaints (97%) allege that the consumer did not receive the savings advertised by the company due to either under-performing residential solar systems or non-functional systems in which the installation was not complete or powered on after an extended period. This pattern is also reflected within negative customer reviews on file with BBB - 36 out of 39 negative reviews (92%) reflect the same experiences as described in complaints. Complainants allege that they were sold their systems by high-pressure door-to-door sales staff and that in those in-home presentations, they felt the sales team misled them about how much savings they could expect from purchasing home solar and about how long the installation and inspection process would take. Many of these consumers report contacting the company numerous times about this and that while the company may be responsive to them, they believe the underlying issues remain unresolved.
BBB contacted the company regarding this pattern of complaints by email on June 3, 2024. A formal response was received on June 17, 2024, and the business has agreed to work with BBB to resolve any possible underlying causes of the pattern of complaints.
Important Information
This business is BBB Accredited.
BBB has determined that Top Tier Solar Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Service Area
- Hampton, VA
- Norfolk, VA
- Suffolk, VA
- Virginia Beach, VA
- NC
- SC
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