Additional Information for Midstate Waterproofing

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements.

On August 20, 2021, Better Business Bureau of Central and Northwest NC contacted the business regarding an advertising claim on their website, https://www.midstatewaterproofing.com/, and social media, https://www.facebook.com/Nomorewaterguy, stating:

 100% lifetime warranty

 Oldest waterproofing company High Point/Greensboro

We are a certified waterproofing company and offer a warranty for all our work.

With a Life of Structure Warranty, you can rest assured that your wet basement or crawl space will be fixed once and for all with the best waterproofing services.

Midstate Waterproofing is licensed and fully insured and has an excellent reputation. 

Our waterproofing system is guaranteed for as long as you own the home, as well as for the subsequent owner!

We maintain an A+ rating with the Better Business Bureau, offer free estimates, and our waterproofing service comes with a home lifetime guarantee!

We offer a 30-year guarantee on all of our services — even if you move. 

We are a certified waterproofing company and offer a warranty for all our work.

With a Life of Structure Warranty, you can rest assured that your wet basement or crawl space will be fixed once and for all.

We have been in business since 1990, and we are licensed and fully insured with an excellent repute.

We are a certified waterproofing company and offer a warranty for all our work

With a Life of Structure Warranty, you can rest assured that your wet basement or crawl space will be fixed once and for all.

Basement Waterproofing Experts

Greensboro Chamber of Commerce

International Roofing & Waterproofing Professionals Network (IRWPN)

Sealant, Waterproofing & Restoration Institute (SWRInstitute)

Basic Principles of the Code requires that advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

Warranties or Guarantees - When “satisfaction guaranteed” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.

Objective Superlative Claims - Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city” or “Oldest roofing service in the Triad."

As of September 27, 2021, BBB has not received a response from the business. The business has failed to substantiate, modify or discontinue any of the advertised claims brought to its attention.