Information and Alerts

Important Information

Customer Complaint

Based on the BBB's review of complaints received for Long Distance Access, customers believed the company was affiliated with or they were speaking to their current telephone service provider based on what the representative told them during the call. The company at times offers savings on long distance, and in other calls they inform the consumer that their long distance service is changing. Although the customer will still receive billing through their current provider and see the charges listed on that bill. Customers are then transferred to another representative that confirms all their contact info including birthdates and that they are able to make changes on the account. Customers find out later via their welcome letter or bill that it is not their current telephone provider. Business uses a standard letter format that states who they are, where they operate, that they follow all laws and that they are a reseller of telecommunications services, marketing their services through independent telemarketing agents. The company quotes FCC regulations and claims to be complying with those regulations in their responses to complaints received by the BBB. The company also responded to the BBB that they make it clear that they are independent from the consumer's telephone service provider, that they verify with the consumer all information including the prices charged for services. They allege that they conclude the call by asking if the caller has permission to make changes on the consumer's account. In response to BBB complaints, the company often offers a full refund and cancels the contract and may place the consumer on a do not call list, stating that they will do these things in a good faith effort to resolve the issue since the customer misunderstood the solicitation call.

Service Area

• Afton, MN
• Albertville, MN
• Almelund, MN
• Andover, MN
• Annandale, MN
• Anoka, MN
• Antlers Park, MN
• Apple Valley, MN
• Arden Hills, MN
• Argonne, MN
• Bayport, MN
• Baytown, MN
• Becker, MN
• Belle Plaine, MN
• Bethel, MN
• Bible College, MN
• Big Lake, MN
• Birchwood, MN
• Blaine, MN
• Bloomington, MN
• Braham, MN
• Branch, MN
• Brooklyn, MN
• Brooklyn Park, MN
• Buffalo, MN
• Burns, MN
• Burnsville, MN
• Cambridge, MN
• Carver, MN
• Castle Rock, MN
• Cedar, MN
• Cedar East Bethel, MN
• Center City, MN
• Centerville, MN
• Champlin, MN
• Chanhassen, MN
• Chaska, MN
• Chisago City, MN
• Chisago Lake, MN
• Circle Pines, MN
• Clear Lake, MN
• Cokato, MN
• Cologne, MN
• Columbia Heights, MN
• Columbus, MN
• Coon Rapids, MN
• Copas, MN
• Corcoran, MN
• Cottage Grove, MN
• County Market, MN
• Crown College, MN
• Crystal, MN
• Crystal Bay, MN
• Dalbo, MN
• Day, MN
• Dayton, MN
• Deephaven, MN
• Delano, MN
• Dellwood, MN
• Douglas, MN
• Eagan, MN
• East Bethel, MN
• Eden Prairie, MN
• Edgewood, MN
• Edina, MN
• Elk River, MN
• Elko, MN
• Elko New Market, MN
• Excelsior, MN
• Falcon Heights, MN
• Farmington, MN
• Forest Lake, MN
• Fort Snelling, MN
• Franconia, MN
• Fridley, MN
• Gem Lake, MN
• Golden Valley, MN
• Grandy, MN
• Grant, MN
• Grass Lake, MN
• Greenfield, MN
• Greenwood, MN
• Grey Cloud Island, MN
• Ham Lake, MN
• Hamburg, MN
• Hamel, MN
• Hampton, MN
• Hanover, MN
• Harris, MN
• Hassan, MN
• Hastings, MN
• Hilltop, MN
• Hopkins, MN
• Howard Lake, MN
• Hugo, MN
• Independence, MN
• Inver Grove, MN
• Inver Grove Heights, MN
• Isanti, MN
• Jordan, MN
• Lake Elmo, MN
• Lake Saint Croix Beach, MN
• Lakeland, MN
• Lakeland Shores, MN
• Lakeville, MN
• Landfall Village, MN
• Lauderdale, MN
• Lent, MN
• Lexington, MN
• Lilydale, MN
• Lindstrom, MN
• Lino Lakes, MN
• Linwood, MN
• Little Canada, MN
• Long Lake, MN
• Loretto, MN
• Mahtomedi, MN
• Maple Grove, MN
• Maple Lake, MN
• Maple Plain, MN
• Maplewood, MN
• Marine on Saint Croix, MN
• Martin Lake, MN
• Mayer, MN
• Medicine Lake, MN
• Medina, MN
• Mendota, MN
• Mendota Heights, MN
• Minneapolis, MN
• Minnetonka, MN
• Minnetonka Beach, MN
• Minnetonka Mills, MN
• Minnetrista, MN
• Monticello, MN
• Montrose, MN
• Mound, MN
• Moundsview, MN
• Navarre, MN
• New Brighton, MN
• New Germany, MN
• New Hope, MN
• New Market, MN
• New Scandia, MN
• New Trier, MN
• Newport, MN
• North Branch, MN
• North Oaks, MN
• North Saint Paul, MN
• Norwood, MN
• Norwood Young America, MN
• Nowthen, MN
• Oak Grove, MN
• Oak Park Heights, MN
• Oakdale, MN
• Orono, MN
• Osseo, MN
• Otisville, MN
• Otsego, MN
• Palmdale, MN
• Pine Springs, MN
• Plymouth, MN
• Prior Lake, MN
• Ramsey, MN
• Randolph, MN
• Richfield, MN
• Robbinsdale, MN
• Rockford, MN
• Rogers, MN
• Rosemount, MN
• Roseville, MN
• Rush City, MN
• Saint Anthony, MN
• Saint Anthony Village, MN
• Saint Augusta, MN
• Saint Bonifacius, MN
• Saint Cloud, MN
• Saint Croix, MN
• Saint Croix Beach, MN
• Saint Francis, MN
• Saint Louis Park, MN
• Saint Marys Point, MN
• Saint Michael, MN
• Saint Paul, MN
• Saint Paul Park, MN
• Santiago, MN
• Savage, MN
• Scandia, MN
• Shafer, MN
• Shakopee, MN
• Shoreview, MN
• Shorewood, MN
• Silver Creek, MN
• Soderville, MN
• South Haven, MN
• South Saint Paul, MN
• Spectacle Lake, MN
• Spring Lake Park, MN
• Spring Park, MN
• Stacy, MN
• Stanchfield, MN
• Stanford, MN
• Stillwater, MN
• Sunfish Lake, MN
• Sunrise, MN
• Taylors Falls, MN
• Tonka Bay, MN
• Vadnais Heights, MN
• Vermillion, MN
• Victoria, MN
• Waconia, MN
• Watertown, MN
• Waverly, MN
• Wayzata, MN
• Weber, MN
• West Lakeland, MN
• West Saint Paul, MN
• White Bear, MN
• White Bear Lake, MN
• Willernie, MN
• Woodbury, MN
• Woodland, MN
• Wyoming, MN
• Young America, MN
• Zimmerman, MN