Information and Alerts

Government Actions

Outdoor Adventures Notice of Intended Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On 08/07/2019 the State of Michigan’s Department of the Attorney General’s Corporate Oversight Division filed a Notice of Intended Action. Charges filed allege the business is in violation of Michigan’s Consumer Protection Act, MCL 445.901 et seq. law by engaging in unfair trade practices, including but not limited to:

• Causing a probability of confusion or misunderstanding about the legal rights, obligations, or remedies of a party to a transaction;
• Causing probability of confusion or misunderstanding about the terms or conditions of credit if credit is extended in a transaction;
• Failing … to promptly restore … a deposit, down payment, or other payment ….
• Gross discrepancies between the oral presentations of the seller and the written agreement covering the same transaction; and,
• Causing coercion and duress as the result of the time and nature of a sales presentation.

The matter is pending. For more details go to:  https://www.michigan.gov/ag/0,4534,7-359-92297_92299-504335--,00.html

Alert

BBB files indicate that this business has a pattern of complaints concerning contracts, customer service, sales, and marketing. On July 30, 2021, BBB submitted a pattern of complaint and clarifying questions to the company, encouraging them to address the pattern of complaints. The business responded to BBB's letters but declined to provide specific responses to the pattern of complaint and clarifying questions about the business' practices.