Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning billing/collection and customer service issues . On 07/24/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 10/09/2024 the business has responded provided a response detailing the actions they plan to take to address the underlying causes of the complaints stated below:
"At this time, SECU believes based on internal review, there are no systemic issues we need to address within these complaint categories. SECU has a dedicated team in place to review and monitor trends, ensure timely resolution and coordinate any remediation efforts for all formal complaints... SECU tracks and monitors member complaints to ensure consistent service delivery and to identify and apparent trends warranting further review...Positive Customer/Member interactions is always our goal and expectation from our employees. Our review of member complaints does not indicate any trend we need to address at this time. We do always take complaints into consideration for future training opportunities."
SECU encourages consumers to contact the business prior to filing a formal complaint with the BBB.
BBB shall continue to monitor this company for further developments.
BBB encourages consumers experiencing these or other issues with this business to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
Important Information
Additional Info
SECU's goal is to provide all members with an easy, enjoyable, and effective experience. SECU is dedicated to assisting our members understand and resolve their concerns. Please contact SECU first to allow us the opportunity to assist you: 1-800-879-7328 or secumd.org
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