Information and Alerts
Alert Details
This business has 1 alert.
Additional Complaint Information
BBB has received multiple consumer reports alleging that this business contacted consumers claiming that they detected viruses, malware, and child pornography on the consumers PC. One consumer informed that after they gave the business remote access to their PC, they observed the business transferring the illicit photos on to their PC.
BBB reviewed the business website and noted that while complaints/reports concern tech support, tech support services are not advertised on the American Digi LLC website.
BBB initiated an investigation on this business and sent clarifying questions regarding the American Digi LLC business model. BBB requested information detailing how the business ensures employees are following company policies.
To date, the business has not provided a response to BBB's clarifying questions. The business provided a response to a consumer complaint filed indcating that a refund had been rendered, but did not address the tech support scam allegations referenced in the complaint.
Based on these concerns, BBB is unable to verify the legitimacy of this business.
BBB will continue to monitor the nature of complaints filed about this business and will update the report with developments as they surface.
Important Information
Additional Info
In October of 2019, BBB contacted the business and requested clarification about their business model. Specifically, BBB requested information regarding business ownership, business start date, services offered, protocols in place to ensure employees are acting within company policies, marketing efforts, and fees for services.
To date, the business has not provided a response to BBB's clarifying questions regarding American Digi LLC's business model.
Reason for Rating - Factors Lowered
7 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 3 complaints filed against business.
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered.
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
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