About
Important information
Overview
BBB Accredited Since: 2/27/2024
Years in Business: 5
Payment methods:
- Credit Card
- Debit Card
- American Express
- Apple Pay
- Discover
- Google Wallet
- MasterCard
- PayPal
- Visa
BBB Accreditation & Rating
About This Business
Photos and Videos
Business Details
- BBB File Opened:
- 2/8/2023
- Business Started:
- 1/8/2020
- Business Started Locally:
- 1/10/2020
- Business Incorporated:
- 1/8/2020
- Type of Entity:
- Corporation
- Alternate Names:
- Goodgrain, Inc.
- Business Management:
- Mr. Ismail Salhi, CEO/Owner
- Mr. Daniel Grant, Manager of Client Relations
- Number of Employees:
- 8
Additional Contact Information
- Principal Contacts
- Mr. Ismail Salhi, CEO/Owner
- Mr. Daniel Grant, Manager of Client Relations
- Customer Contacts
- Mr. Ismail Salhi, CEO/Owner
- Mr. Daniel Grant, Manager of Client Relations
- Additional Email Addresses
- Complaint: Email this Business
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
Our Return Policy:
We guarantee delivery to the shipping address provided when the order is first placed and when retrieved on the delivery date. Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.
Our Refund Policy:
The following reasons are covered under our refund policy:
Damaged items (unrelated to carrier)
Late delivery or improper handling caused by the carrier, resulting in warm and/or damaged items
Missing itemsTo report any of the above issues, please contact hey@wildgrain.com. Additionally, if you’re not satisfied with your Wildgrain Box for good reason, please contact hey@wildgrain.com within seven days of receipt. We are happy to review your order and reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next box, or a partial/full refund.
For canceled orders, please note that you can cancel at any time before your next order is billed. If you cancel after billing but before delivery, the cancellation request will only be processed for the next scheduled billing date.
The following reasons are not covered under our refund policy:
Incorrect shipping address provided or refusal of delivery when shipped according to our terms and conditions
Late delivery due to incorrect shipping address
Inability to retrieve your order on the delivery date, resulting in warm and/or damaged items
Please review your shipping address before ordering. Should your shipping address change, please update this address prior to the charge date via your customer account portal.
If you would like to reship an order that was improperly addressed or not retrieved on the delivery date, you will be charged 50% of the cost for the replacement shipment.- Business Categories
- Food Manufacturers, Food Delivery, Subscription Boxes, Grocery Delivery
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