About
Important information
- Additional Info:
BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24
BBB shared the findings and recommendations with Airslate, Inc.
The findings appeared to show:- Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
- Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
- Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
- Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
- Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.
On 7/1/24 Airslate,Inc responded to BBB with:
99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
Refunds with pdfFiller / airSlate can be requested in three ways:
1. Email to Support.
2. Chat online on our sites.
3. Free phone line.
https://my.airslate.com/help-center
Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties. - Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
- Additional Info:The business has confirmed with BBB that its headquarters and only office is in Brookline MA.
Overview
BBB Accredited Since: 4/4/2013
Years in Business: 17
Payment methods:
- American Express
- Discover
- MasterCard
- PayPal
- Visa
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 12/15/2009
- Business Started:
- 1/1/2008
- Business Incorporated:
- 6/12/2008
- Type of Entity:
- Corporation
- Business Management:
- Mr. Vadim Yasinovsky, President
- Number of Employees:
- 1000
Additional Contact Information
- Principal Contacts
- Mr. Vadim Yasinovsky, President
- Additional Phone Numbers
- Other Phone: (855) 750-1663
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- The business states 100% money back guarantee
- Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors. - Business Categories
- Computer Software, Computer Software Developers, Computers Hardware, Software & Services
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