Information and Alerts
Alert Details
This business has 2 alerts.
Revocation
On 07/21/2021 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, failure to eliminate the underlying cause of complaints on file with the BBB, and unresolved complaint(s).
BBB Accreditation (Revocation)
BBB has received several complaints against the company. BBB tried contacting the company on several occasions with no response. The BBB's Board of Directors voted to revoke their Accreditation with the BBB for not abiding by the BBB Accredited Business Standards:
6. Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.
An accredited business or organization agrees to:
A. Promptly respond to all complaints forwarded by BBB by:
1. Resolving the complaint directly with the complainant and notifying BBB, or
2. Providing BBB with a response that BBB determines:
is professional, addresses all of the issues raised by the complainant,
includes appropriate evidence and documents supporting the business'
position, and explains why any relief sought by the complainant cannot or
should not be granted.
B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Products and Services
This company states they offer: fiberglass swimming pools sales & service.
Reason for Rating - Factors Lowered
Failure to respond to 2 complaints filed against business.
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