Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB has received complaints from customers who claim to have ordered merchandise advertised as American but received it with a tracking issue from other countries, often leading to incorrect items that didn't fit. Despite wanting to return the items, customers were offered only a fraction of their purchase price back, or could not get in touch with the company. BBB has contacted Suibstantial and the company has not responded.
Alert
BBB has determined Suibstantial is not based at the location listed on their website. BBB advises caution when using this business.
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