Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB records indicate a a pattern of unanswered complaints from customers alleging placing orders but never receiving the packages. The tracking number they receive is not attached to their name or address. Upon checking with UPS they are informed a different name and address is attached to it. Consumers also allege not being able to file a claim with Paypal as the tracking number shows a delivered status.
BBB's notifications to the business, requesting a response to the alleged pattern of complaints, have been returned by USPS and email as unable to deliver.
Important Information
Reason for Rating - Factors Lowered
Failure to respond to 6 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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