Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business may have a pattern of complain. Specifically, consumers allege that Canyon Legal Group:
• Fails to represent them in litigation.
• Fails to respond to consumer phone calls/emails for updates and assistance.
• Fails to achieve debt negotiation results in the advertised time frame.
• Collects fees but fails to significantly reduce consumers’ debt.
On August 11, 2021, BBB requested that Canyon Legal Group respond to the alleged pattern of complaints. On May 11, 2022, Canyon Legal Group responded to BBB and denied that its complaints exhibited a pattern. Also on May 11, 2022, Canyon Legal Group informed BBB that it would not provide further response concerning the alleged pattern of complaint, citing concerns that such a response may compromise Canyon’s ethical duty to confidentiality and potentially violate rules of professional conduct.
Alert
On August 11, 2021, BBB requested that Canyon Legal Group furnish information to BBB that demonstrates that Canyon is engaged in the licensed practice of law in Ohio, California, Pennsylvania, Nebraska, Virginia, Georgia, New Jersey, Texas, Colorado, Tennessee, New York, Hawaii, Utah, Nevada, Iowa, Minnesota, New Mexico, and Connecticut. BBB also requested that Canyon provide a list of employees who are licensed to practice law in these states, their licensing numbers or details, their position with Canyon Legal, and the dates of their employment. On February 11, 2022, Canyon responded to BBB and asserted but provided no documentation that its attorneys are licensed to practice law in every jurisdiction that they have clients. On May 11, 2022, Canyon informed BBB that it would not furnish additional information, including the names of its attorneys, due to concerns about its employee’s privacy. As of May 19, 2022, BBB cannot confirm that the attorneys employed by Canyon Legal Group are licensed to practice law in any jurisdiction besides Indiana and Kentucky.
Important Information
Additional Info
According to BBB files, Richard
Gustafson, an equity owner of Canyon Legal Group, is also a member of Boulder Legal
Group, and Frontier Consumer Law Group. Frontier Consumer Law Group has a “D”
rating and active pattern of complaint. For more information, please visit each
business’s BBB Business Profile.
According to BBB Files, Jon
Schulte is a principal of Smith Carpenter, LLC, and a limited partner of HindsLaw, LLC. For more information, please visit each business’s BBB Business
Profile.
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