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          Business Profile

          Online Retailer

          Shapewearusa

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Information and Alerts

          BBB RatingNot Rated

          Reasons for rating

          • BBB is evaluating a pattern of complaints before issuing a rating.

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          On May 19, 2021 Shapewearusa responded to BBB, and provided the following statement to address the pattern of customer complaint:

          "1.  New policy has been put into place the policy will resolve the restocking fee issue and the non refundable brands issued - this is completed 

           
          2.  Shipping policy will be updated to explain that because of Covid some orders can be shipped late this is completed 
          3.  Live inventory feeds being set up this will make sure products that are not in stock will not be sold - this is to be done by August 1, 2021 but is in progress 
          4.  Fraud system put in place to weed out fraudulent orders that hold up shipping - this is completed 
          5.  Pay for return shipping labels - completed 
          6.  Run an unshipped product report weekly and follow up with vendors - this is completed
           
          Thank You"

           

          BBB will monitor this company's efforts. This aspect of the Business Profile will be updated once additional information becomes available.

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