RV Dealers
FreedomRoads, LLCHeadquarters
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Information and Alerts
Alert Details
This business has 3 alerts.
Government Actions
Oregon AG Announces Settlement with RV Dealer Camping World
On December 16, 2024, Attorney General Ellen Rosenblum announced today a $3.5 million settlement with Camping World. The settlement orders Camping World to return $3 million in refunds to affected customers. Our investigation found that Camping World would advertise a heavily discounted “Dare to Compare” price. During negotiations, Camping World would claw back its purported discount by double charging consumers for freight and prep charges that had already been included in the advertised price.
Under the terms of the agreement, of the $3.5 million Camping World will be required to pay the state, $3 million will be used to refund certain consumers that purchased an RV from Camping World between January 1, 2017, and December 31, 2018 and who paid more than the advertised price for the vehicle. For more details go here.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege vehicle repairs and add-ons are not being serviced correctly.
- Consumers allege the business is not holding up promises to correct damages done to consumer’s vehicles while being serviced.
- Consumers allege the business is selling defective merchandise.
- Consumers allege the business is not upholding warranties, paying out refunds and following insurance policy’s procedures for payouts when due.
- Consumers allege not being able to get a hold of customer service.
On 01/19/2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/06/2023, BBB has not received any response from FreedomRoads, LLC.
Alert
In February 2023, the BBB investigated FreedomRoads, LLC’s business practices. This investigation was prompted by a large number of complaints alleging issues regarding vehicle repairs, defective merchandise, issues with vehicle insurance coverage and more.
Please see the BBB article regarding used vehicle sales and scams here.
On 1/19/2023, 1/25/2023 and 1/31/2023, BBB requested additional information. As of 2/6/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of FreedomRoads, LLC business practice.
Important Information
Additional Info
ATTENTION CONSUMERS FOR ONLINE/CATALOG ORDER ISSUES PLEASE CALL 800-626-3636
Service Area
- IL
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