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          Business Profile

          Auto Auction

          FIRST MARSHALL AUTO AUCTION

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Auction.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • Failure to respond to 29 complaint(s) filed against business
          • Business has failed to resolve underlying cause(s) of a pattern of complaints
          • 30 complaint(s) filed against business

          Alert Details

          This business has 1 alert.

          Alert

          In October 2019, the BBB investigated the business practices of First Marshall Auto Auction LLC as a result of consumer complaints and inquiries received. Review of information determined previously alleged business practices continue to recur based on recent customer complaints. Additionally, the business has been unresponsive to consumer complaints. Lastly, a review of First Marshall Auto Auction LLC’s Terms of Auction appear to address noted complaint allegations.

          Important Information

          Additional Info

          Vehicle Disclaimer on First Marshall Auto Auction's website http://www.firstmarshallautoauction.com states, "Prices exclude... fees This price for first time buyer not for trader in".

          This may be in violation of Section 475.310 of the IL Administrative Rules on Motor Vehicle Advertising. In IL, advertised pricing can exclude only taxes, title, license and dealer documentary service fee.

          In addition, onscreen text of First Marshall Auto Auction's TV commercials state “Plus T, L & F”. This may be in violation of Sections 475.250 and 475.310 of the Illinois Motor Vehicle Advertising Regulations.

           


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