Financial Services
HSBC Finance Corp.Headquarters
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Information and Alerts
Important Information
Additional Info
January 2008 - The BBB would like to inform consumers that if they have a complaint regarding Bon Ton credit cards or any other billing related issues, these complaints should be filed at the Chicago BBB as HSBC is the third party credit card processor for the company. Any other complaints against Bon Ton that do not involve credit cards should be filed at the BBB of Metro Washington DC and Eastern Pennsylvania in Harrisburg. To contact the Harrisburg BBB, please go to www.mybbb.org
September 2007 - The BBB would like to inform consumers that should they receive calls regarding correspondence from HSBC Nevada N.A., they should get in touch with HSBC directly.
Per HSBC, privacy letters are being sent to consumers who have accounts with Carson's Bulk (Carson's). The letters are legitimate and should be of no alarm.
Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.
The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.
Customer Complaint
Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.
The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.
Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.
For more information or if you have questions, visit the Capital One web site at www.capitalone.com
Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.
Service Area
- IL
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