Pool Supplies
Polygroup Services N.A. Inc.Headquarters
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Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On June 26, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding product quality, warranty, and customer service issues. Consumers allege they purchased a Polygroup Summer Waves pool from various retail outlets, and when assembling the swimming pool, they discover missing parts and holes in the pool which causes it to leak. Consumers further allege they have contacted the company through the telephone number provided with the warranty, but claim Polygroup Summer Waves is unresponsive to requests for assistance.
On June 30, 2020, and July 14, 2020, Better Business Bureau reached out to Polygroup Services for a response to the customer complaints; as of July 23, 2020, Polygroup has not responded. Polygroup has responded directly to some customers that have have submitted complaints to Better Business Bureau.
On July 16, 2020, Better Business Bureau attempted to contact Polygroup through the telephone number provided. A representative said they did not have a telephone number to provide for the business and they did not know how to contact a corporate representative to handle the customer complaints.
The Idaho Secretary of State shows the Polygroup Services N.A. Inc. is registered in Idaho as a foreign business.
Consumers can file complaints with Better Business Bureau at www.BBB.org. Consumers can also file complaints with the Federal Trade Commission Consumer Protection at
https://www.ftc.gov/faq/consumer-protection.
Alert
On June 26, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding product quality, warranty, and customer service issues. Consumers allege they purchased a Polygroup Summer Waves pool from various retail outlets, and when assembling the swimming pool, they discover missing parts and holes in the pool which causes it to leak. Consumers further allege they have contacted the company through the telephone number provided with the warranty, but claim Polygroup Summer Waves is unresponsive to requests for assistance.
On June 30, 2020, and July 14, 2020, Better Business Bureau reached out to Polygroup Services for a response to the customer complaints; as of July 23, 2020, Polygroup has not responded. Polygroup has responded directly to some customers that have have submitted complaints to Better Business Bureau.
On July 16, 2020, Better Business Bureau attempted to contact Polygroup through the telephone number provided. A representative said they did not have a telephone number to provide for the business and they did not know how to contact a corporate representative to handle the customer complaints.
The Idaho Secretary of State shows the Polygroup Services N.A. Inc. is registered in Idaho as a foreign business.
Consumers can file complaints with Better Business Bureau at www.BBB.org. Consumers can also file complaints with the Federal Trade Commission Consumer Protection at
https://www.ftc.gov/faq/consumer-protection.
Important Information
Advertising Review
On September 15, 2022, Better Business Bureau contacted Polygroup Services N.A. Inc concerning advertising claims found on its website,www.polygroupstore.com/aboutus.asp. Specifically, Polygroup Services N.A. Inc claims, "Polygroup is the world’s largest designer and manufacturer of artificial Christmas trees and seasonal lighting" without providing any substantiation.
According to the Code of Advertising, advertisers bear primary responsibility for truthful and non-deceptive advertising. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or BBB.
Despite written requests, as of December 1, 2022, Polygroup Services N.A. Inc has failed to substantiate or modify the claim.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising
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