Information and Alerts
Alert Details
This business has 1 alert.
Alert
On August 4, 2023, Better Business Bureau investigated Citybottles.net’s business practices. This investigation was prompted by several complaints and reviews regarding Citybottles.net’s online sales. Consumers claim to order top-shelf spirits from Citybottles.net’s business website https://citybottles.net/ and the products never arrive. Any attempt to contact Citybottles.net to check on the status or request refunds are not returned.
According to the Idaho Secretary of State corporations operating in Idaho need to be registered. Citybottles.net does not have an Idaho registration. To verify Citybottles.net status, please get in touch with the Idaho Secretary of State at https://sosbiz.idaho.gov/.
To ship liquor a license is required through the US Department of the Treasury Alcohol and Tabacco Tax and Trade Bureau. BBB was unable to locate the required license for Citybottles.net.
BBB verified that the location address used by Citybottles.net, 11281 N 5th W Idaho Falls ID is a private residence not related to the business.
BBB verified that the domain registration for https://citybottles.net/ was registered by Hostinger on November 29, 2022 and is listed as privacy-protected.
On August 1, 2023, BBB attempted to communicate with Citybottles.net through the website chat requesting business location and license verification. Citybottles.net’s response was “We’re busy at the moment. Sorry about that. Email sales@citybottles.net and we will respond to you as soon as possible.” BBB received no response.
Based on the information detailed above, BBB cannot confidently state that Citybottles.net is operating in the consumer's best interest. BBB recommends that if you have had any negative business transactions with the business file a complaint with the Idaho Attorney General at https://www.ag.idaho.gov/ and with the BBB at https://www.bbb.org/.
Service Area
- USA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.