Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this company has a pattern of complaints concerning problems with product description, delivery, quality and returns. The company was contacted on July 2, 2019 to address the pattern of complaints and underlying causes of the complaints. To date, the company has not responded to BBB.
Important Information
Advertising Review
On February 16, 2021 the BBB contacted the company regarding their website claim, 100% Satisfaction Guaranteed. According to Standard 20 of the BBB Code of Advertising, advertisers should only use this term or similar representations if the seller or manufacturer is willing to refund the full purchase price of the advertised product or service at the consumer's request.
To date, the business has not responded to BBB's request for clarification or proposed revisions to their customer satisfaction claim.
Reason for Rating - Factors Lowered
25 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 24 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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