Additional Information
Additional Information for Valyou Furniture
This is a multi-location business.
- Location of This Business
- 91-5431 Kapolei Pkwy Ste 319, Kapolei, HI 96707
- BBB File Opened:
- 8/25/2019
- Years in Business:
- 6
- Business Started:
- 7/17/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 10:00 AM - 7:00 PM
- T:
- 10:00 AM - 7:00 PM
- W:
- 10:00 AM - 7:00 PM
- Th:
- 10:00 AM - 7:00 PM
- F:
- 10:00 AM - 7:00 PM
- Sa:
- 10:00 AM - 7:00 PM
- Su:
- 10:00 AM - 6:00 PM
- Business Management
- Mr. Ephraim Bisk, Member
- Contact Information
Principal
- Mr. Ephraim Bisk, Member
Customer Contact
- Mr. Ephraim Bisk, Member
- Additional Contact Information
Email Addresses
- Sales
- Customer Service
Website Addresses
- Serving Area
United States of America
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- Products and Services
- Furniture , Sofas, Bed, Tables
- Payment Methods
Credit Card
Paypal
Klarna
Amazon Pay
Apple Pay
Google Pay
- Refund and Exchange Policy
- Policies that matter: Returns. Exchange. Warranty.
We all want a clear and understandable policy. So we made one.
Can't find what you are looking for? Contact us at service@valyoufurniture.com
Returns
We’re here to create a better furniture shopping experience, and that includes a 14-day return policy for anything you get from valyou.
In order to offer quality products at low prices, reduce waste, and responsibly recycle or refurbish returned items, we charge a return fee equal to 20% of what you paid for the product, with the original packaging intact. An item has to be returned with the original packaging.
If you have ordered assembly for your item, make sure to save the box in case you would like to return the item.
Defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees, as long as the original packaging has been retained.
How To Initiate A Return
To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. there is a return-shipping fee equal to 20% of what you paid for the product.
Please note that the shipping charges from the original order are not able to be refunded once these services have been provided.
Refunds will be issued in the form of the original payment.
Refunds will be issued within 2 weeks of the completion of Value return process. This process may take several weeks to complete.
Please follow the instructions below to return your Product.
1. Contact us at service@valyoufurniture.com to arrange return shipping or return pickup.
2. Valyou will provide instructions on how to proceed.
A return process must be initiated within 14 calendar days of receipt of the item in order to be eligible for returns. We’re committed to creating a better furniture shopping experience from top to bottom. The return fee helps us offer fast and free shipping, reduces waste from ‘trial’ customers, and allows us to responsibly recycle or refurbish returned items. It’s always our goal to operate efficiently and pass those savings on to you.
Return eligibility
Products must be in usable condition to be eligible for return (e.g., no stains, tears or another soiling including odors).
All items marked as Final Sale are non-refundable and cannot be exchanged or returned.
No returns or exchanges on Mattresses and pillows.
Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Valyou schedules a pickup on the customer's behalf.
Exchange
If you decide your new sofa, fabric color or looks aren’t quite right, we offer a one-time free exchange for an item of equal or greater value.
There’s no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
All exchanges must be made with the original packaging.
- Business Categories
- Furniture Stores
Pattern of Complaint
On May 10, 2021, BBB recognized complaints from consumers regarding delivery, product, and customer service issues. Consumers allege that the business charges immediately for orders, yet there are significant delays in deliveries. In addition, furniture is received damaged and/or broken. Also, consumers allege that furniture arrives defective with missing or incorrect parts, resulting in the inability to properly assemble. Consumers state that there is a lack of communication by customer service and that the business is unresponsive to multiple inquiries by phone or email, resulting in not being able to obtain information or refunds for undelivered or unsatisfactory orders. Further, there are reports while experiencing issues with product or delivery, consumers are told they will be contacted by management but there is no follow through. Only after consumers submitted their complaint with Better Business Bureau did the business respond.
As of May 13, 2021, Valyou Furniture, is working with BBB to eliminate the underlying pattern of complaints. The business has provided the following response:
"Please know that we have been putting in the time, effort, and resources in improving our overall services and products. Allow me to share with you some of the steps that we have been taking so far. Delivery Issues - We always try our best to fulfill orders in a timely manner. If we were unable to fulfill an order on the expected date, our customers are given the option to either choose another item readily available for shipping or proceed with a full refund. Damaged/Broken Furniture. Defective or damaged orders are covered by our warranty and are not subject to any return shipping fees, as long as the original packaging has been retained. Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If a customer has any issues with the furniture they received that falls under this warranty, we can organize replacement parts, repairs, and when necessary, a complete replacement. Here is the link to our website for more details on Returns & Warranty https://hi.valyoufurniture.com/pages/exchange-returns. Customer Service - We have the following team formed for specific customer needs: Customer Service - inquiries and sales, Customer Satisfaction - after-sales services, Finance - refunds.
As with every proper organization, we also do not tolerate any unacceptable behavior and we make sure everyone is held accountable for not providing excellent service. Just to share a bit of information, we have a Compliance Policy in place wherein unresponsiveness to customer concerns/inquiries and/or failure to give a customer a callback may lead to corrective action up to termination.
Our main objective has always been to rise above challenges in providing excellent products and services to our loyal customers. This endeavor is really forcing us to accelerate our growth and learning process and is motivating us to be as agile and nimble as possible given the situation."
Contact Information
91-5431 Kapolei Pkwy
Ste 319
Kapolei, HI 96707
Business hours
Today,10:00 AM - 6:00 PM
| MMonday | 10:00 AM - 7:00 PM |
|---|---|
| TTuesday | 10:00 AM - 7:00 PM |
| WWednesday | 10:00 AM - 7:00 PM |
| ThThursday | 10:00 AM - 7:00 PM |
| FFriday | 10:00 AM - 7:00 PM |
| SaSaturday | 10:00 AM - 7:00 PM |
| SuSunday | 10:00 AM - 6:00 PM |
Accreditation
This business is not BBB Accredited
Years in Business: 6
BBB Rating
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