Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Tardus Wealth Strategies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Customer Complaint
Complaints allege that obtaining a line of credit was instrumental in making the company's program work for them; without it, consumers could not progress. However, when they could not obtain a line of credit due to their financial status, their calls for assistance were not returned in a timely manner, or returned at all. Often, instructors left the company without the consumers' knowledge. When the consumers requested a full refund citing the company's guarantee, they were told that no refund would be given because they had not applied the principles taught in class, and were offered contract extension with no additional charge instead.
The company informed BBB that they have taken the following steps to address the underlining cause of complaints described above:
- Implemented a new customer service procedure since the beginning of 2008 to ensure that consumer concerns are addressed in a timely manner.
- New programs currently offered by the company, do not require consumers to obtain a line of credit.
The company also stated that each of the refund request based on the company's money back guarantee were carefully evaluated, and some cases did result in full refunds.
Service Area
- Hawaii County, HI
- Honolulu County, HI
- Kauai County, HI
- Maui County, HI
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