Helping Hands Hawaii
Accredited Charity
Meets Standards
Accredited Charity
Meets Standards
Standards Legend
- Meets Standards
- Standards Not Met
- Did Not Disclose
- Review In Progress
- Unable to Verify
Standards For Charity Accountability
Governance
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Board Oversight
Oversight of Operations and Staff: Standard 1
Description
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fundraising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.The organization meets this standard.
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Board Size
Number of Board Members: Standard 2
Description
Soliciting organizations shall have a board of directors with a minimum of five voting members.The organization meets this standard.
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Board Meetings
Frequency and Attendance of Board Meetings: Standard 3
Description
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.The organization meets this standard.
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Board Compensation
Compensated Board Members: Standard 4
Description
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.The organization meets this standard.
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Conflict of Interest
Conflict of Interest: Standard 5
Description
No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.The organization meets this standard.
Measuring Effectiveness
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Effectiveness Policy
Board Policy on Effectiveness: Standard 6
Description
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.The organization meets this standard.
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Effectiveness Report
Board Approval of Written Report on Effectiveness: Standard 7
Description
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.The organization meets this standard.
Finances
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Program Expenses
Program Service Expense Ratio: Standard 8
Description
Spend at least 65% of its total expenses on program activities.The organization meets this standard.
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Fundraising Expenses
Fundraising Expense Ratio: Standard 9
Description
Spending should be no more than 35% of related contributions on fundraising. Related contributions include donations, legacies, and other gifts received as a result of fundraising efforts.The organization meets this standard.
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Accumulating Funds
Ending Net Assets: Standard 10
Description
Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.The organization meets this standard.
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Audit Report
Financial Statements: Standard 11
Description
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $1 million, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $1 million, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.The organization meets this standard.
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Detailed Expense Breakdown
Detailed Functional Breakdown of Expenses: Standard 12
Description
Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fundraising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.The organization meets this standard.
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Accurate Expense Reporting
Accuracy of Expenses in Financial Statements: Standard 13
Description
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fundraising expenses or otherwise understate the amount a charity spends on fundraising, and/or overstate the amount it spends on programs will not meet this standard.The organization meets this standard.
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Budget Plan
Budget: Standard 14
Description
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fundraising, and administration.The organization meets this standard.
Fundraising & Info
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Truthful Materials
Misleading Appeals: Standard 15
Description
Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.The organization meets this standard.
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Annual Report
Annual Report: Standard 16
Description
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fundraising and administrative categories as in the financial statements, and (iii) ending net assets.The organization meets this standard.
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Website Disclosures
Web Site Disclosures: Standard 17
Description
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.The organization meets this standard.
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Donor Privacy
Privacy for Written Appeals & Internet Privacy: Standard 18
Description
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.The organization meets this standard.
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Cause Marketing Disclosures
Cause Related Marketing: Standard 19
Description
Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).The organization meets this standard.
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Complaints
Complaints: Standard 20
Description
Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fundraising practices, privacy policy violations and/or other issues.The organization meets this standard.
Conclusion
Helping Hands Hawaii meets the 20 Standards for Charity Accountability.
Purpose
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Year, State Incorporated
1974, HI
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Stated Purpose
The mission of Helping Hands Hawaii is to develop community self-sufficiency and resilience by providing guidance, household goods and opportunities for empowerment and connection.
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Also Known As:
Bilingual Access Line, Community Clearinghouse
Programs
HelpingHands Hawaii has served the community since our incorporation in 1974 byproviding stabilizationsupports for low-income, homeless andat-risk children, families, and adults. This support includesaccess to free household essentials, school supplyand holiday assistance; emergency ?nancial assistance to keep families housedand utilities connected or to aid in securing permanent housing for those transitioning out ofhomelessness; assistance with the application and maintenance of SNAP bene?ts to reducefood insecurity amongvulnerable populations; languageinterpretation and translation to assist individualswith limited English pro?ciency to receive common public services (medical,dental, educational,legal and more); andrepresentative payee services for adults with severe and persistent mentalillness who are unable to manage their ?nancesalone. Each year approximately 15,000-20,000 individuals seek out and receive assistance from our programs and services. Programsand services include:The CommunityClearinghouse is a year-round donation warehouse and distribution center thatprovides free material support to households experiencing crises, includingpoverty, homelessness and natural or man-made emergencies. It uses a network ofsocial service providers, or a one-time walk-in procedure, to offer services toan array of vulnerable populations. By receiving free necessities, individualsand families more effectively use their funds to address challenges and movetoward household stability quicker so that they can become self-sufficient inthe future.Readyto Learn provides Hawaii students, gradesK-12, with basic schoolsupplies needed for their education. Participants are referred to the programthrough our large network of communitypartners.AdoptA Family is a holiday programthat links individuals andfamilies in need with donors in the community. Participants are referred to the programthrough our large network of communitypartners, and donors participate by adopting a family and ful?lling theirholiday Wish Lists.The EmergencyAssistance Program provides financial assistance to individuals and familiesat-risk of or currently experiencing homelessness. This one-time emergencyassistance for rent, utilities and mortgage bills helps households maintaintheir housing and stability as well as aids others who are working totransition into permanent housing. The program provides case managementsupport, a required financial literacy workshop and links to communityresources for additional support.TheSNAP Outreach program helps at-risk, vulnerable and low-income individuals andhouseholds to access SNAP benefits (formerly known as food stamps).Thisincludes help with filling out, submitting and following up on applications;providing interpretive assistance to Limited English Proficient (LEP)individuals; helping recipients maintain benefits; and conducting SNAPnutrition educational activities designed to ensure proper use of the SNAPbenefit.TheBilingual Access Line provides spoken interpretation and written translationservices 24 hours a day, 7 days a week in 19 primary languages with referralsto 90 secondary languages. The primary languages covered include: Cantonese,Chuukese, Ilokano, Japanese, Korean, Laotian, Mandarin, Marshallese, Pohnpeian,Portuguese, Russian, Samoan, Spanish,Tagalog, Taiwanese, Thai, Tongan, Vietnamese and Visayan. Interpretation and translationservices reduce language barriers that prevent the limited English proficient(LEP) community from accessing community resources, like healthcare, education,legal representation, housing and more. BAL is a fee-for-service program thatcharges the vendor (e.g. doctor’s office, law firm, government agency, etc.),who is serving the LEP community, for language assistance.RepresentativePayee Services manages the social security and disability benefits for adultswith severe and persistent mental illness. These individuals are unable tooversee their finances on their own due to the severity of their illness.Working alongside the Social Security Administration (SSA) to ensure thatclient benefits are properly managed and administered, their RP Servicesactivities include: 1) working with the individual's social worker on a monthlybudget that will cover basic living expenses (housing, food, phone,transportation, etc.) as well as allow, if possible, for small personal allowancesand savings; 2) being responsible for directly paying all monthly budgetedexpenses (rent, care home costs, phone bills, utility bills, medical bills,etc.); 3) being responsible for paying unbudgeted special requests (birthdaygifts, toiletries, other requested items); 4) keeping track of all expenses viareceipts and monitoring of the client trust funds in the bank; 5) responding toreview and annual audit requests from the Department of Health, Ohana HealthPlan and the SSA; and 6) helping the individual and their social worker to movetoward greater independence, when possible, in the management of theirbenefits/finances.
For the year ended December 31, 2019, Helping Hands Hawaii program expenses were:
| Bilingual Access Line | $518,416 |
| Emergency Assistance | $601,580 |
| Community Clearinghouse | $364,675 |
| Ready-to-Learn | $51,259 |
| Representative Payee | $337,646 |
| Program Expenses | $1,873,576 |
Governance & Staff
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CEO
Ms. Susan Furuta, President/CEO
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Compensation*
¤0.00
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Board Chair
Ms. Amy Hennessey, Senior Vice President, Communications & Community
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Chair's Profession / Business Affiliation
Ulupono Initiative
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Board Size
10
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Paid Staff Size
96
Fundraising
Method(s) Used:
Invitations to fundraising events, Grant proposals, Internet, Cause-related marketing (affinity credit cards, consumer product sales, etc.).
% of Related Contributions on Fundraising: 6.49%
Tax Status
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Financial
The following information is based on Helping Hands Hawaii's Audited financial statements for the fiscal year ending December 31, 2019
| Source of Funds | |
|---|---|
| Contributions | $1,305,564 |
| Government assistance | $687,371 |
| Interpreter service fees | $372,731 |
| Special event, net of direct benefits to donors of $17,699 | $171,688 |
| Rental income | $106,512 |
| Representative payee services | $50,655 |
| Other income | $2,237 |
| Interest income | $848 |
| Loss on operations of discontinued Community-Based Case Management program | $-253,428 |
| Total Income | $2,444,178 |
Breakdown of Expenses
| Total Income | $2,444,178 |
| Total Expenses: | $2,377,358 |
| Program Expenses | $1,873,576 |
| Fundraising Expenses | $140,515 |
| Administrative Expenses | $363,267 |
| Other Expenses | $0 |
| Income in Excess of Expenses | $66,820 |
| Beginning Net Assets | $2,571,736 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $2,894,582 |
| Total Liabilities | $4,734,779 |
| Total Assets | $7,373,335 |
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