Jewelry Stores
Romeo And Juliette KeepsakesFind BBB Accredited Businesses in Jewelry Stores.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In December 2022, BBB began receiving complaints about Romeo and Juliette Keepsakes, also known as The SAHM-Keepsake Oasis. BBB has since recorded a pattern of complaints for this business.
This business offers jewelry made from personal items such as hair, ashes, breastmilk, and other sources of DNA. Consumers allege after ordering from this business and sending items of a personal nature to the business to be made into a piece or pieces of jewelry, they never receive the items they purchased, they are not refunded for the items they purchased, nor are the requests from the consumers to return the items they originally sent to the business acknowledged.
BBB has reached out to this business on many occasions. BBB continues to accept and report complaints and reviews against this business and fulfill its responsibility to inform the business of communications from its customers, however, Romeo and Juliette Keepsakes, also known as The SAHM-Keepsake Oasis, has indicated to BBB that it will not work to resolve customer disputes through the BBB dispute resolution process.
Important Information
Customer Complaint
While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.
Specifically, the company states: “I will not be responding to anymore complaints from the BBB. Please remove my email from your records. This organization ruins the reputations of Innocent small businesses. All complaints against me are fault of the customer. My company policies state that our TAT is an appointment timeframe (not a guarantee). My policies also state that TATs are subject to change. What I do is make custom personalized products made from people Breastmilk or Cremation Ashes. This is a specialty business. The BBB complaints I have received are all people who ignored our policies and who are too impatient to wait for their order to be made. I refuse to respond to customers who cannot abide by my policies. You have given me a F rating based off customers who have ignored the policies they agreed to. I disagree with the way my rating was given to me. Very sickening to do to a mother who works HARD to run her business. Shame on you BBB.”
In addition to alerting BBB, consumers who have disputes with this company may also file a complaint with Georgia Attorney General’s Consumer Protection Division at consumer.georgia.gov.
Service Area
- Abbeville, GA
- Allentown, GA
- Bolingbroke, GA
- Bonaire, GA
- Bryon, GA
- Byromville, GA
- Byron, GA
- Cadwell, GA
- Centerville, GA
- Chauncey, GA
- Chester, GA
- Clinchfield, GA
- Cochran, GA
- Culloden, GA
- Danville, GA
- Davisboro, GA
- Deepstep, GA
- Dexter, GA
- Dry Branch, GA
- Dublin, GA
- Dudley, GA
- East Dublin, GA
- Eastman, GA
- Eatonton, GA
- Elko, GA
- Empire, GA
- Forsyth, GA
- Fort Valley, GA
- Gordon, GA
- Gray, GA
- Greensboro, GA
- Grovania, GA
- Haddock, GA
- Hardwick, GA
- Harrison, GA
- Hawkinsville, GA
- Hayneville, GA
- Huber, GA
- Irwinton, GA
- Ivey, GA
- Jeffersonville, GA
- Juliette, GA
- Kathleen, GA
- Kite, GA
- Klondike, GA
- Knoxville, GA
- Lilly, GA
- Lizella, GA
- Lollie, GA
- Macon, GA
- Mansfield, GA
- Mayfield, GA
- McIntyre, GA
- Milledgeville, GA
- Montrose, GA
- Musella, GA
- Oconee, GA
- Payne, GA
- Penfield, GA
- Perry, GA
- Pinehurst, GA
- Pineview, GA
- Pitts, GA
- Plainfield, GA
- Powersville, GA
- Rentz, GA
- Reynolds Plantation, GA
- Rhine, GA
- Riddleville, GA
- Roberta, GA
- Rochelle, GA
- Rockledge, GA
- Sandersville, GA
- Seville, GA
- Siloam, GA
- Smarr, GA
- Soperton, GA
- South Base, GA
- Sparta, GA
- Stevens Pottery, GA
- Tennille, GA
- The Rock, GA
- Thomaston, GA
- Toomsboro, GA
- Unadilla, GA
- Union Point, GA
- Vienna, GA
- Warner Robins, GA
- Warthen, GA
- White Plains, GA
- Woodville, GA
- Wrightsville, GA
- Yatesville, GA
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