Business ProfileforThe Pound Cake Company
Current Alerts For This Business
We received a submission in BBB's Scam Tracker regarding the marketplace practices of The Pound Cake Company. Specifically, the consumer alleged that they purchased a cake from The Pound Cake Company but it was never delivered. Other allegations indicated that the company did not answer their phone or return emails.
BBB had two complaints on file against The Pound Cake Company for which a response was never received.
BBB asked The Pound Cake Company to respond to the allegations from the Scam Tracker submission and to respond to the two unanswered complaints.
The Pound Cake Company did not respond to BBB's requests for their voluntary cooperation in resolving consumer complaints.
So that BBB could provide the most transparent information to consumer inquiries on The Pound Cake Company, we sent our Standard Business Questionnaire for their completion and return.
BBB also requested copies of their written agreements, contracts and marketing materials. The information was requested based on BBB's Standards of Trust found at https://www.bbb.org/standards-for-trust.
Specifically, Be Transparent - Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
The Pound Cake Company did not respond to BBB's request for information.
On The Pound Cake Company's website it lists Modern Luxury, Hallmark Channel, Food Network and OWN. These listed icons do not hyperlink to any other page. BBB requested documentation or information on whether The Pound Cake Company was featured on these networks.
The Pound Cake Company did not respond to BBB's requests.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 350 West Peachtree Street Suite 110, Norcross, GA 30071
- BBB File Opened:
- 12/7/2010
- Contact Information
Principal
- Mr. Milt Stephens, Owner
- Additional Contact Information
Phone Numbers
- (404) 477-8836Other Phone
Email Addresses
- Primary
- (404) 477-8836
Customer Complaints
0 Customer Complaints
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